FAQs

Ordering and advice

Can you help me choose?

Yes. Call 0333 090 4388 (Monday to Friday, 9am to 6pm) or send an enquiry with your room size, how you train and your budget, and we will suggest options.

When will my card be charged?

When you order, we pre-authorise your card but do not charge it. We take payment once we have confirmed your item is available for immediate dispatch. If it is not available, we cancel the pre-authorisation and you are not charged.

Do you offer trade or multi-unit pricing?

Yes, for studios, PTs, clinics, gyms, designers and developers. Apply for a trade account.

Delivery

How long does delivery take?

Orders are dispatched within 5 working days of payment being taken, and we email your tracking details within 24 hours of dispatch. Delivery times shown at checkout are estimates. See delivery information.

Will you carry it to my room and assemble it?

This varies by product and supplier. Where delivery to your room of choice or assembly is available, it is shown on the product page or confirmed to you before dispatch.

Do you deliver outside the UK?

No, we deliver to UK addresses only. Some remote areas may take longer or cost more; any extra cost is shown before you pay.

Equipment

Will it fit in my space?

Every product page lists dimensions. Allow clear space around the footprint and check ceiling height for racks and anything you stand on. Send us your measurements and we will check them.

What warranty do I get?

Our equipment comes with the manufacturer's warranty. Terms vary by product and are shown on each product page. See our warranty page.

Returns

Can I return something if I change my mind?

If you are a consumer, you can cancel your order for any reason within 14 days of receiving your goods, then return them within 14 days of telling us. Unless an item is faulty or wrong, you pay the return cost, and we give you an estimate first. See our returns page.

What if my item arrives damaged?

Note any visible damage on the delivery paperwork, and email photos of the item and packaging within 48 hours. If an item is faulty, we pay the cost of returning it.