Kinra Compression Recovery Boots

Much of what we sell is large and heavy, so this page explains how ordering and delivery work. It summarises our Shipping Policy; if anything here differs, the Shipping Policy applies.

After you order

• No charge until your item is confirmed. We pre-authorise your card but do not charge it at this stage. We confirm with our supplier that your item is available for immediate dispatch, then take payment and arrange dispatch. If your item is on backorder or unavailable, we cancel the pre-authorisation and contact you. You will not be charged.
• Dispatch within 5 working days. Orders are dispatched within 5 working days of payment being taken. Working days are Monday to Friday, excluding UK bank holidays.
• Tracking by email. We email your tracking details within 24 hours of dispatch. If you have not received them within 6 working days of placing your order, email info@studiogradefitness.co.uk and we will chase it for you.
• Estimated delivery times. Delivery times shown at checkout are estimates, not guarantees, and may be affected by carrier delays, weather or other events outside our control.

Large and heavy items

Delivery arrangements, such as delivery to your room of choice or assembly, vary by product and supplier. Details are shown on the product page or confirmed to you before dispatch.

Delivery costs and areas

Delivery charges are calculated at checkout based on your address, the items in your order and the delivery method. Any free delivery offers are shown at checkout. We deliver to addresses in the United Kingdom only. Some remote areas, such as the Scottish Highlands and Islands, Northern Ireland and offshore islands, may take longer or cost more; any extra cost is shown before you pay.

Before your delivery

• Check your delivery address carefully at checkout and contact us as soon as possible if it needs correcting. We cannot guarantee changes once your order has been dispatched.
• Measure doorways, stairs and corners on the route to the room, as well as the room itself. Product dimensions are listed on every product page.
• Check ceiling height for racks, functional trainers and anything you stand on.
• Saunas and some powered equipment have specific electrical requirements, listed on the product page. Check them with an electrician before ordering.

When your delivery arrives

Please inspect your delivery before you accept it. If an item is visibly damaged, we advise you not to accept it, or to note the damage on the delivery paperwork. If you find damage after delivery, email clear photos of the item and packaging to info@studiogradefitness.co.uk within 48 hours so we can open a claim on your behalf.

Lost or delayed orders

If your order is lost or delayed, contact us and we will work with the carrier to resolve it.

Changes and cancellations

To change or cancel an order, contact us as soon as possible. We can usually make changes before your order is dispatched, but not once it is in transit. See our returns page for your right to cancel.

Questions about delivery? Call 0333 090 4388 (Monday to Friday, 9am to 6pm) or email info@studiogradefitness.co.uk.

This page summarises how cancellations, returns and refunds work. It follows our Refund Policy; if anything here differs, the Refund Policy applies. It does not affect your statutory rights.

Your 14-day right to cancel

If you are a consumer, you have the right to cancel your order for any reason within 14 days of receiving your goods. To cancel, email info@studiogradefitness.co.uk or call 0333 090 4388 within that period and tell us which order you are cancelling. You must then return the goods within 14 days of telling us.

Returning items

• Please contact us before sending anything back so we can arrange the return.
• Items should be returned unused, in their original packaging and in the condition you received them. We may reduce your refund if an item has been used, damaged or handled more than necessary to inspect it.
• Many of our products are large and heavy. Unless an item is faulty or we sent the wrong item, you are responsible for the cost of returning it. We will give you an estimate of the return cost before you arrange it.

Refunds

We refund the price of the goods and the cost of standard delivery within 14 days of receiving the item back, or of receiving proof that you have sent it. Refunds are made to the original payment method. We do not refund extra charges for premium or express delivery beyond the standard rate.

Faulty, damaged or incorrect items

Please inspect your order on delivery. If an item is faulty, damaged or not as described, contact us straight away with photos. Damage found after delivery should be reported within 48 hours (see our delivery page). Under the Consumer Rights Act 2015 you may be entitled to a refund, repair or replacement. If an item is faulty, we pay the cost of returning it.

Items that cannot be cancelled or returned

Under UK law the 14-day right to cancel does not apply to goods made to your specification or clearly personalised. We will tell you before you buy if any item falls into this category.

Exchanges

Contact us to ask about exchanges before returning your item.

Business customers

If you are buying for a business, such as a studio or personal trainer, the consumer cancellation rights above may not apply. Contact us to discuss returns.

Our equipment comes with its manufacturer's warranty. Warranty terms vary by brand and product, so the cover for each item is shown on its product page before you buy.

What a typical warranty covers

• Frame and structure: usually the longest period of cover.
• Parts: moving parts, cables, springs, electronics and upholstery, usually for a shorter period.
• Labour: engineer visits, where included, usually for the shortest period.

Warranties normally apply to domestic use. If you are buying for a studio, gym or other commercial setting, tell us before you order so we can confirm the warranty that applies.

Making a claim

Contact us with your order number, a description of the problem and photos or a short video. We will raise it with the manufacturer on your behalf and keep you updated.

Your statutory rights

A manufacturer's warranty is in addition to your rights under the Consumer Rights Act 2015, not instead of them. If an item is faulty, damaged or not as described, see our returns page.

We offer trade pricing on multi-unit and repeat orders for studios, PTs, clinics and designers. Apply for a trade account or call 0333 090 4388.